1. Introduction

This Privacy Policy explains how Six Hills Honey (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website, purchase our products, or interact with us.

Six Hills Honey is committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Six Hills Honey operates as a community-focused initiative associated with The Carpenter’s Arms, supporting charitable and social value outcomes through the production and sale of honey and related products.

For the purposes of data protection law, we are the “data controller” of your personal information.

3. Information We Collect

We may collect and process the following types of personal data:

Identity Data

  • Name
  • Username or account ID (if applicable)

Contact Data

  • Email address
  • Billing and delivery address
  • Telephone number

Transaction Data

  • Details of products purchased
  • Payment information (processed securely via third-party providers)

Technical Data

  • IP address
  • Browser type and version
  • Device information
  • Website usage data

Marketing and Communication Data

  • Preferences in receiving marketing communications
  • Responses to newsletters or promotions

We only collect data that is necessary for the operation of our services.

4. How We Use Your Data

We use your personal data to:

  • Process and fulfil orders
  • Manage payments and refunds
  • Deliver products to you
  • Respond to enquiries and customer support requests
  • Send order updates and service communications
  • Improve our website, products, and customer experience
  • Send marketing communications (only where you have opted in)
  • Comply with legal and regulatory obligations

5. Legal Basis for Processing

We rely on the following lawful bases:

  • Contract: To fulfil orders and provide products/services you purchase
  • Consent: For marketing communications (where you opt in)
  • Legal obligation: For tax, accounting, and compliance requirements
  • Legitimate interests: To improve services, prevent fraud, and operate effectively

6. How We Store Your Data

We take appropriate security measures to protect your personal data from loss, misuse, or unauthorised access.

Your data is stored securely and only retained for as long as necessary to fulfil the purposes outlined in this policy, including legal and accounting requirements.

7. Sharing Your Data

We do not sell your personal data.

We may share your data with trusted third parties, including:

  • Payment processors (e.g. Stripe, PayPal)
  • Delivery and courier services
  • Website hosting and IT service providers
  • Email marketing platforms (if used)
  • Legal or regulatory authorities if required by law

All third parties are required to handle your data securely and in compliance with data protection laws.

8. Cookies

Our website uses cookies to:

  • Improve user experience
  • Analyse website traffic
  • Enable essential site functionality

You can manage or disable cookies through your browser settings.

9. Your Data Protection Rights

You have the following rights under UK GDPR:

  • The right to access your personal data
  • The right to correct inaccurate data
  • The right to request deletion of your data
  • The right to restrict or object to processing
  • The right to data portability
  • The right to withdraw consent at any time

To exercise these rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Six Hills Honey
Email: hello@sixhillshoney.co.uk
Address: Six Hills Honey, The Carpenter’s Arms, Six Hills Centre, Fosse Way, Melton Mowbray, Leicestershire LE14 3PD